Research Results: Special Collections Request System (Aeon)

UX-4614, Perform Usability Testing on Special Collections Request System (Aeon) Purpose: Assess usability and clarity of request process and dashboard Stakeholders: Special Collections Library users and staff Testing dates: 4/24/19-4/29/19 Participants: 1 non-UVA user (from Monticello); 1 UVA staff; 2 … Continue reading

Research Results: Library Web Information Architecture

UX-4276, User research on proposed IA structure Purpose: Assess usability and clarity of proposed public website reorganization Stakeholders: Library users and staff Testing dates: 4/3/19-4/4/19 Participants: 15 graduate and 27 undergraduate students (all uva) Full results: https://www.optimalworkshop.com/treejack/LibUX/uvalibraryweb2019/shared-results/265545lxvt6r83471igax43i7w25jio8 Methodology: Enrolled UVA … Continue reading

Research Results: Improve Content on Graduate Student Services page

UX-2985, Improve Content on Graduate Student Services page Objectives Evaluate category headings for clarity, accuracy, completeness Confirm understanding of breadcrumb navigation Assess if CTA (call to action) areas work as expected Explore likes/dislikes about descriptions, icons, boxes, design, wording Gain … Continue reading

Research Results: Library staff directory redesign

UX-3822, Redesign staff profile page template Purpose: Assess usability and clarity of redesigned staff directory with profile pages Stakeholders: users and staff Testing date: 8/31/18 Participants: 5 UVA undergraduates Methodology: “Guerrilla” testing, in which UX staff, some in tyrannosaurus Rex costume, invite … Continue reading

Research Results: Testing Robertson Media Center and equipment checkout webpages

UX-3833, Guerrilla test Robertson Media Center pages and equipment request process Purpose: Assess usability and clarity of new RMc pages and equipment checkout pages Stakeholders: users and staff Testing date: 8/31/18 Participants: 5 UVA students Methodology: “Guerrilla” testing, in which UX staff, … Continue reading

Research Results: Special Collections website information architecture testing

UX-3834, Analyze Special Collections Tree Test Results Purpose: Assess usability and clarity of proposed Special Collections website reorganization Stakeholders: Special Collections users and staff Testing date: 8/27/18 Participants: 36 UVA undergraduates Full results https://www.optimalworkshop.com/treejack/LibUX/specialcollectionsweb/shared-results/2436i3ot63hw1m8v4nh6yxd0365e2oy7 Methodology Enrolled UVA undergraduates were solicited … Continue reading

Research Results: Website Information Architecture testing

User Experience Project ID: UX-2846, Analyze Tree-Test Results Purpose: Assess usability and clarity of proposed website top level reorganization Stakeholders: UVA Library staff and users Testing dates: 11/13/17 – 11/14/17 Participants: 29 UVA undergraduates (paid) Methodology Enrolled undergraduates were solicited … Continue reading

Research Results: Graduate Students and Their Needs

User Experience Project ID: UX-2368, Facilitate two focus groups with graduate students Purpose: Investigate sources of dissatisfaction among graduate students Stakeholders: Academic Engagement, Administration & Planning, Collections, Access & Discovery and other Library areas Focus group dates: 11/29/17, 11/30/17 Participants: … Continue reading